FAQ

Why should I book Little Bird instead of one of the other providers?

Great question! There are so many amazing event managers and stylists (not to mention picnic companies!) in Sydney and it’s hard to stand out from the pack sometimes. We do so by offering a complete service with high end, luxury decor and we specialise in events. This is no side hustle or hobby, we are full time event managers and this is our profession. From the moment you first enquire until the moment we are carrying away your rubbish, you will be well taken care of and blown away by the inclusions and quality of service. But don’t take our word for it, check out our reviews to see what our beautiful clients have to say.

Will you discount your pricing if we find another provider who is cheaper?

We think our service speaks for itself and our inclusions, the quality of our décor and our experience in managing events has all been taken in to account when we set our pricing. There will always be cheaper providers no matter what service you are looking for but the age old saying “you get what you pay for” is as true in events as any other industry, probably even more so! As one of the most well known and respected in the industry, we don’t discount to meet another provider’s price. We can offer paired back set ups and during off peak times we also offer DIY hire if cost is an issue. We don’t want anyone to miss out because of budget, but we also know the value of our service and our clients agree. Just check out our feedback.

Always check our pricing page for any offers, promotions, or discounts we might be running!

Do you have all the licencing and insurance required to operate legally?

We sure do. You can ask for a copy of our registration or insurance documents at any time and often, your venue will require we provide this to formalise bookings or permits with them. Ensure any provider you work with is properly insured in the rare case that something goes wrong or you will be liable and lawsuits can run in to the millions of dollars. Sometimes a provider, in particular small, unregulated operators, don’t think they need business insurance and it may be one of the reasons they can offer you cheaper rates (because they don’t have these overheads in their business) but it is imperative you ensure your provider is operating legally and they have the appropriate licenses and insurance in place.

What’s the booking process?

Just send us an email to info@littlebirdevents.com.au or submit our enquiry form, you can also contact us through Facebook or Instagram or do it the old fashioned way and give us a call. Once we receive your enquiry we’ll send you everything you need to know about our packages and prices. To lock in your date we charge a non-refundable booking fee and then your balance is due 5 days prior to your event date.

How far in advance do you book out?

We book out on weekends around 6-8 weeks in advance (sometimes more in peak times and even further ahead for weddings) so if you are planning something special, get in touch with us ASAP. We sometimes have last minute cancellations so even if it’s short notice, drop us a line and we’ll do our best to help.

What areas do you service?

Unlike other Sydney based providers, we are happy to travel! We service from Wollongong to the Hunter Valley, West to Penrith and the Blue Mountains and everywhere in between. No matter where you are in Sydney, we’ll come to you.

What are your minimum and maximum numbers?

We can create stunning picnics for anywhere between 2-80 people but our sweet spot is around 30. For weddings and corporate we can cater for a lot more as we work with your venue and other providers to create these large events.

What happens if it rains or it’s 45 degrees and our outdoor location isn’t appropriate anymore?

Cancellations due to weather are not permitted and fees & charges apply. We rarely need to cancel because of weather and will work with you to find an alternative venue.

Do I need to bring anything?

If you have arranged catering through us, you don’t need to lift a finger or do anything, just show up and enjoy. If you are bringing in your own food then that’s all you need to carry in, we’ll supply serving boards, utensils and we can even help you set it all up.

What’s included in the price?

You can see the full list of inclusions for each picnic package on our website. We also have additional items and activities you can add to make it extra special. For bespoke events, weddings and large celebrations we will quote based on your requirements.

I’m on a really tight budget, do you have packages that can save me money?

We have packages to suit every budget including basic inclusions and DIY hire. We are happy to work with you no matter your budget to create something special for you and your guests. In saying that, we are a luxury, boutique service and the old adage of “you get what you pay for” applies even if the events biz. Even at our most simple, Little Bird may be more expensive than some other providers but this is because of our service and reputation. We have never had a client tell us at the end of their event that it wasn’t worth the money or they think it didn’t live up to expectations. With our included extras and the quality of our décor and styling, we know you will think it was worth every penny.

What happens on the day?

Whoever you are in contact with over email or phone from your first enquiry is with you the entire way. They will confirm everything in the lead up and then be there on the day to greet you and ensure everything is exactly the way you want. We arrive about 90 mins prior to your party to make sure everything is ready to go for your guests’ arrival and we return at an agreed time to pack up.

What’s your cancellation policy?

We provide a full list of terms and conditions when you book with us. We are very flexible in regards to postponements due to unforeseen circumstances. Cancellations due to weather alone are not accepted.

If you decide to cancel within 7 days regardless of the reason, fees and charges apply. This is because we will have turned away many other bookings and cancelling in the lead up to your event leaves us no time to rebook someone else.

What are your COVID-19 specific policies?

Little Bird is a registered COVID-19 Safe Business. You can view our COVID-19 Safety Plan here.

We take special care to ensure the safety of you, your guests and our team. All picnic items are washed and sanitised between each and every job and our team is trained in the safest manner to set up and pack up your event.

Our team will have your set up completed prior to you and any guests’ arrival. You will ensure that all guests have left the area at the agreed end time to ensure we can safely return to pack up without delay. All guests must be clear of the set up area before we commence pack up and fees may apply if this does not occur by the agreed time.

You are responsible for ensuring your guests are not breaching any public health order by attending your event or any behaviour that breaches a public health order during your event. Little Bird is not responsible for any penalty incurred as a result of you or your guests breaching a public health order. Please ensure you are aware of any current public health orders and restrictions by checking the Service NSW website prior to your event.

If your event is affected by lockdowns or restrictions imposed by the NSW Government in regards to social gatherings, you can cancel or postpone with no penalty.